FAQ,s

 How long does shipping take?

Domestic Orders: 5–10 business days.

International Orders: 10–20 business days (may vary depending on customs and local courier).

 How do I track my order?

Once your order is shipped, you’ll receive an email with a tracking number. You can use this number to check your order’s status anytime.

 What are the shipping costs?

Shipping costs are calculated at checkout based on your location and order size. Occasionally, we offer free shipping promotions on select items.

 Do you ship internationally?

Yes, we ship worldwide . Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Can I change or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us within 24 hours of purchase. After the order is processed, we may not be able to make modifications.

 What if I receive the wrong or damaged item?

We sincerely apologize if this happens. Please email us at contact@rixbon.com  with your order number and a photo of the issue. We’ll send a replacement or resolve the problem as quickly as possible.

What is your return policy?

We accept returns within 14 days of delivery if the item is unused, in original condition, and in its packaging. Customers are responsible for return shipping costs unless the item was defective or incorrect.

 Is my payment information safe?

Yes! Our store uses secure payment gateways and SSL encryption to ensure your personal and financial information is always protected.

How do I contact customer support?

You can contact us anytime at:
contact@rixbon.com
Our team will get back to you within 24–48 hours.